GIPF is an equal opportunity employer and complies with the Affirmative Action Legislation. Persons from previously disadvantaged groups meeting the requirements are encouraged to apply.

Benefits Administrator Rundu


Reports to:   Senior Administrator

Department:  Operations

Purpose of the Position:

  • To provide all the administration operations management services.

Key Performance Areas:

  • Ensure accurate records processes in line with procedures and systems requirement.
  • Ensure accuracy and completeness of claims received.
  • Identify any problems arising in the processing of benefits pay-out.
  • Ensure adherence to regulations to minimize risk of fraud and inaccurate benefits payments.
  • Perform specific data verifications on all benefits claims.
  • Receive batch of claims for processing.
  • Perform specific operations audits and validation on member data or searches of specific date.
  • Receive requests for member data amendments from member or personnel officers.
  • Detect, investigate, and resolve fraudulent documents and cases.
  • Verify Section 14 transfer calculations and benefits processing
  • Verify and process requested quotations per SLAs.
  • Liaise with employer personnel officers on all operations matters

Job-related qualifications and experience:

  • Diploma/Degree in Business Administration or a Commerce related qualification from a recognized Institution.
  • At least two (2) years’ experience in administration/financial environment.
  • Pension Fund related experience will be an added advantage.

The incumbent should have the following knowledge, skills, and Attributes:

Knowledge of: 

Accounting principles, administrative processes, benefits payable and options, all claims processing on system, creation, verification, and auditing of member data on systems, payroll interpretation, pension fund rules, act, and regulations.


Analytical skills, Administration, complaints handling, customer/user service, numerical ability, interpersonal skills, organizing, planning and coordination, presentation, prioritizing time management and investigations.


High stress tolerance, patient, sense of urgency, assertive, helpful, accurate, accountable, integrity and team orientation.



Closing Date: 28 May 2024