Position: Senior Benefits Administrator
Department: Operations
Reports to: Manager: Regional Office
Purpose of the Position:
- To provide benefits processing, administration, and management services and recommend improvements in operational processes and procedures within the division.
Key Performance Areas:
- Implement work standards and practices, and monitor/supervise the functions of the benefit administrators.
- Review admissions done by Administrators for accuracy and completeness.
- Extract and audit member data report per employer and forward to the Manager for fund valuation purposes.
- Facilitating investigations on benefit claims, assessing risks and resolve benefit pay out issues.
- In consultation with the Manager: Regional Office, liaise with Actuaries on conversion of data for new employers, e.g. conversion of transferred amount to service period.
- Review verification by Administrators on all benefits claim types and recommend for approval to the Manager: Regional Office.
- Review compliance with data control procedures by benefits administrators and rectify anomalies where necessary.
- Review, suggest allocation of benefits claims and make recommendations of actual pay-outs to the Benefits Administration Committee (BAC).
- Perform status changes on the system, ensuring that all procedures have been followed.
- Guide and coach team members on work tasks and administrative disciplines.
- Liaise with the Ministry of Home Affairs on the legitimacy of certain documents.
- Review and ensure the final approval of benefit quotations to members.
- Liaise with the marketing department on advertisements of claims with long outstanding information
- Resolve internal/external client queries and agree on deadlines for getting back to clients as per SLAs.
- Coordinate Tax certificate & directives processing services.
- Plan, organise and allocate work for Administrators as per service level agreement.
Job-related qualifications and experience:
- Bachelor’s degree in business administration and/or Commerce related field (NQF Level 7) three (3) years’ experience in the Retirement Fund Industry
- Qualification in Retirement Funds will be an added advantage
- Driving License code B
- Knowledge of local languages will be an added advantage
The incumbent should have the following knowledge, skills and Attributes:
Knowledge of:
Basic accounting, benefits calculations, benefits pay out processes and procedures, data management, forensic investigations, fraud and what constitutes fraud, pension fund rules, acts and regulations & other relevant acts, procedures design, process control, project management, taxation, records management and actuarial valuations.
Skills
Analytical, change management, complaints handling, customer service, evaluation, feedback skills, training and coaching, conflict resolutions/management, decision making, interpersonal/communications, management and presentation skills, report writing, negotiation/liaison, problem solving and supervisory skills.
Attributes:
Assertive, confidentiality, cultural sensitivity, high-stress tolerance, sense of urgency, results orientation, innovative, time management, professionalism and work ethics.