Position: Investigations Officer:
Department: Operations
Reports to: Manager: Support Services
Purpose of the Job:
- To review and investigate death benefits claims files, dealing with a diverse range of issues that impact the Fund’s objective of providing retirement and ancillary benefits to the beneficiaries
Key Performance Areas:
- Perform fact-finding analysis of all death benefits claim referrals
- Draft investigations plan for consultation and early identification of issues by assessing the scope
- Review and gather necessary information to identify relevant issues pertaining to death claims received by the Fund
- Trace beneficiaries such as dependents, guardians and parents of the deceased member
- Plan own work, set work targets with Manager support services
- Keep up to date with benefits administration and keep abreast of economic, social and political trends as they relate to GIPF.
Job-related qualifications and experience
- Bachelor’s degree in Police Science/Forensic Science (NQF Level 7).
- Five (5) years’ appropriate experience of which two (2) years must have been in law enforcement agencies with extensive knowledge of Legislation and Regulations.
- Proven and recent experience in investigation in an oversight function
- Strong analytical skills to assess the relevance of evidence and exercise sound of judgement
- Legal knowledge will be an advantage
Special Requirements:
- Experience in the retirement fund industry will be an added advantage
- A driver’s license code B
- Appointment as a Commissioner of Oath in terms of the Justices of the Peace and Commissioners of Oaths Act
The incumbent should have the following knowledge, skills and Attributes:
Knowledge of:
Control processes and checks, financial statements, pension fund rules and regulations, pensions administration, relevant acts, policies procedures and processes, systems procedures and processes, and good understanding of link between policy and operational practices
Skills:
Administrative, communication, numeric & financial ability, auditing, conflict handling decision making, evaluation, problem solving, investigating, network with official all level presentation, report writing and multitasking.
Personal Attributes:
Assertive, maturity, confidentiality, conscientious, integrity, cultural sensitive, high stress tolerance, patience, resourcefulness, initiative, sense of urgency, sound judgement, analytical, flexibility, adjusting to different work environment.