Position: Business Analyst
Department: IS Department
Reports to: Senior Business Analyst
Purpose of the Position:
- To compile and develop business cases, elicit business requirements, model business processes, and identify the appropriate type of information system solutions for the business.
Key Performance Areas:
- Evaluate and prioritise changes and support management requests in consultation with the Senior Business Analyst
- Review and propose business information system needs and standards
- Facilitate effective communication between technical teams and business units
- Engage business process owners and solution developers on effective business process and technical specifications
- Define and structure solutions to business problems using a wide range of methods and tools.
- From ongoing analysis of usage patterns of operational systems assess new functionality, ensure approval, and implement new requirements.
- From the analyst performed on an ongoing basis, designs and submits technical data flow plans with detail requirements
- Assess critical efficiency measurements of information systems against benchmarking (e.g processing times, failure rates errors etc.) as well as where and how they can be measured.
- In collaboration with the Senior Business Analyst ensure the compilation of system improvements, project updates, define project phases, and upgrade project plans according to available resources for the suggested project with exact milestones and deadlines.
- Keep up to date with organizational developments in the industry as well as all other relevant developments on national and international level and propose innovation accordingly.
Job-related qualifications and experience:
- A bachelor’s degree in computer science, informatics, information systems or business administration, NQF Level 7
- Three (3) years’ work experience in an information systems environment, of which two (2) years should be in business systems and processes support and requirements gathering.
- Knowledge of systems in the financial industry or any of the following systems will be an added advantage: Oracle Technology solutions, systems development life cycle, human-computer interface design (HCI), and Data Analytics
- Experience in administering, supporting, and/or as an expert-level user of pension fund management systems
- Experience working with Document Management systems and workflow systems.
Special Requirements/Licences
- COBIT 5 certification will be an added advantage
- International Institute of Business Analysis (IIBA) certification will be an added advantage
- Training or certification in project management
- Training or certification in Oracle E-Business Suite Implementation
- ITIL Foundation certification will be an added advantage
The incumbent should have the following knowledge, skills and Attributes:
Knowledge of:
Business processes modeling and engineering, systems analysis and design principles, efficiency assessments, business procedures, data management concepts, cost/benefits analysis, supplier liaison and relationship building, statistics/data analytics, business and systems architecture understanding, financial management, process flows, system security, data classification and records management information assurance assessment, patch management troubleshooting, Unix/Linux operating system, project management principles, applicable programming principles and/or language, business continuity and system availability, risk identification and management principles, data extraction and business intelligence reporting, agile methodologies, and data governance principles.
Skills:
Advising, analytical and critical thinking, communication (verbal and written), decision-making, conceptual reasoning, feedback, interpersonal, negotiation, organizing, presentation, result-driven, prioritizing, problem-solving, time management, project management, stakeholder management, facilitation, user story writing, troubleshooting technological platforms and systems, end-user support for complex problems.
Attributes
Approachable, calm disposition, consistent, detail-conscious, emotional intelligence, handling criticism, helpful, high stress tolerance, innovative, methodical, organized, patience, quality- and service-oriented, speed of delivery, willingness to share knowledge and information, adaptability, strategic thinking, willingness to work after hours.
Chief Human Capital Officer
P.O. Box 23500
Windhoek
Closing Date: 18 September 2026
Note: Only short-listed candidates will be contacted